Frequently Asked Questions

What are my Pantone colors? 

​

First, lets define Pantone. Pantone provides a universal system for communicating specific colors. It helps designers and producers define, communicate and control colors from the design stage to the final product stage. And in basic terms - its a code (ex: 7436 C) assigned to a color.  And codes exist for thousands of colors. We use these codes to communicate to production, who mixes and makes the product to your  color. Please note that based on the nature of our material used to make our 3D products, that settling and slight variations in color can occur. This is normal for this material. 

​

To ensure a good match of your decals/custom products to your logo, please provide your Pantone colors to us. The best way to get your Pantone colors? Ask someone else! Unless this is a brand new design, someone else has likely created your products in the past and has this information. Colleges/universities - inquire with your marketing department. High schools - ask your administration. 

​

Other ways to determine your Pantone colors - there are tools to help with this. While there are some free phone apps, they aren't the greatest and this isn't the right forum to write a blogger review of them. For online resources, check out https://www.pantone.com/color-finder#/convert?pantoneBook=all or https://codebeautify.org/rgb-to-pantone-converter and plug in your RGB (red/green/blue) numbers from a picture you have of your design. 

​

Otherwise, our process is to convert the RGB from the digital file or picture  you provided and include the Pantone color matches on your invoice along with other spec's for your approval. However, image quality and lighting can affect this, which is why we encourage obtaining and providing this information to us directly. 

NOTE: Do not pay the invoice if one of the spec's is wrong. Once it's paid, your order gets placed on the production schedule. 

​

​

Order Turnaround Time and Shipping Policies

​

Our standard lead time for custom products is approximately 6 weeks. This timeline starts once the invoice is paid and final artwork is approved. This time frame may also increase during times of heavy volume or around holidays. It is highly recommended that custom items are ordered well in advance of the date needed. Changes requested after the item has been placed on the production schedule may not be possible, or may restart this time table. Most items ship UPS, although other carriers such as FedEx or USPS may be used. A signature

may be required at delivery, unless the delivery slip is checked to leave without signature. Having your phone number on file will help us ensure your package is delivered without issue, and we do not use or sell phone numbers for marketing purposes.  

​

​

Do we ship outside of the US? 

Yes we do! On orders shipping to Canada or Mexico there is an additional $10 charge on your order. Any additional import charges or dues will need to be paid by the customer. You will be notified by the shipping carrier of what, if any, these charges are.

​

Mold Fees

​

We make an actual metal mold of your specific design in the size you would like it. Therefore a separate mold is required for each product we are producing for you. We then keep molds on file for 4 years, and any reorders made in that time period will not incur a mold fee. We do not charge any other set-up fees for your order. When reordering using an existing mold, the colors can be changed to whatever you would like, but the design/size cannot change. 

​

​

Artwork and 3D Renderings

​

Unfortunately, we’ve moved to a process where pre-payment is required for artwork. 3D renderings require considerable time by a graphic designer to produce. This is a significant cost to incur for customers who do not ultimately place an order. If we do not create an acceptable 3D rendering or if approval of artwork is not provided by the customer, the payment will be fully refunded in a timely manner.

As with everything else, inflation has significantly impacted our business. We have not increased our prices in an effort to make our products as affordable as possible to our customers. But with this, we need to have efficient operations. We have chosen to focus on paying customers and provide them with the best service possible at the best price possible. We thank you for your understanding.

Please note: It is customary for other print shops to charge for custom artwork similar to what we do. It is not a widespread free service. Artwork fee’s are different and separate from mold fees, as molds are used to produce your actual product and are cast based on their associated 3D renderings.

We require a $40 non-refundable deposit on artwork being produced without full payment. If/when an order is placed, the deposit amount will be applied to your order.  

​

Samples

​

We provide free samples of previously made designs. Just send us your address and we would be happy to mail you out some. Also provide the logo you are looking to make and we can try to find something similar to show you. Please note that since samples are free, they ship USPS First Class (aka snail mail). Please consider this when planning your order, as if waiting to see samples, it can delay your ordering timeline. 

​

We also provide a free 3D rendering of your design with your order and allow unlimited changes. However, we do not prototype. We will not create a free sample of your exact design, as this would incur the full mold fee and additional expenses associated with all orders. 

​

​

Are the helmet decals glue'on's?

​

Oh hhhhheeeeeccccckkkkk NO! They are NOT glue-on's. We have spent significant time and dollars researching and developing our product with the best adhesive available for the 3D material. Simply peel of the backing paper and stick on. 

​

​

Need more info?

​

If we did not answer your questions here - please feel free to contact us directly! 

​

​

​