Frequently Asked Questions (FAQ)

Please view our pricing for our different helmet decals on our shop page. We do not charge by color and our pricing includes all sizes generally used for helmet decals. You can review our pricing on our shop page (https://www.raiseddecals.com/shop). For any pricing questions, please contact us at Info@RaisedDecals.com or call 480-382-1422.

Prices are subject to change. Quotes are honored for 1 month on standard pricing. Sales are honored through the promotional period advertised only.

Our standard lead time is 4-6 weeks from the time your invoice is paid and artwork is approved. This may extend during busy periods or holidays, so we recommend ordering well in advance. Changes after production scheduling may not be possible or could restart the timeline. Most items ship via UPS, but FedEx or USPS may also be used. A signature may be required unless specified otherwise. Providing your phone number helps ensure smooth delivery. For the most accurate lead time, contact us at Info@RaisedDecals.com or call 480-382-1422.

All of our products have a minimum order size of 25 with the exception of custom color number decals. Custom number decals have a minimum order size of 5 sets. Our stock items, such as white or black number decals, American Flags, or state flags, have no minimum order sizes and are available for purchase at any time via the shop page.

Placing your order is easy! Please go to our shop page to review pricing and options for the product of your choice. Then complete the easy order form to submit your specific details. A customer service representative will reach out to finalize your order.

We now have a full site page devoted to this question. Although we cannot recommend what size you order, we have provided some information and lots of pictures to reference. Check it out here.

(https://www.raiseddecals.com/sizing)

For further assistance, please contact us at Info@RaisedDecals.com or call 480-382-1422.

The customer is responsible for providing and approving exact specifications for the custom product and we do not make recommendations on what spec's are needed for your design. Our process is to use the height of your design and then scale the image for width to uphold the integrity of the design. (Providing both height and width can sometimes stretch the design into a distortion from your actual logo.) Please make sure you measure and test your design to ensure you are ordering a product that fits your needs.

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Final specs are always included on your invoice. Please do not pay your invoice if any spec's are inaccurate, as once paid it is placed on the production schedule and changes are not necessarily possible.

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Our decals are most commonly used for helmet decals, and were designed with such in mind. They work great on all common sports helmets, including baseball, softball, hockey, and lacrosse. However, they also work great on cars, trucks and other auto's. They also work great on laptops and other surfaces. Use anywhere! With this in mind, they are great for school booster club sales or fundraising. If you need retail packaging - let us know!

For best results and ensuring the best adhesive bond possible, please follow the following steps.

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1) Apply to a clean, dry surface only. Dirt, dust, debris, moisture and air bubbles (more easily seen in 2D decals) can compromise the decal’s ability to stick. Factors such as surface area, weight, and width of the design can affect the decals ability to bond long term as well.

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2) To get the best bond on a helmet or curved surface, apply with the decal flexed inward.

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3) Push air bubbles out to the edges from the center.

4) Allow the adhesive to cure on the helmet for 24 hours.

All sales final. Unfortunately, with the production of custom products we are not able to accept returns. There is no where to restock or resell your design! We are not responsible for dissatisfaction with color or size if the product was made to the specifications provided and approved by the buyer.

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Artwork is free with paid, produced orders only. There will not be a separate artwork fee outlined on your invoice. If your order has not been produced but a 3D rendering provided, a $40 artwork fee will be assessed for invoices paid and refunded.

Of course our decals work as hockey decals! We do have a couple of notes for this group though:

• Our decals are sold individually. We do not sell sets that have the 2 logos for either side of the helmet along with numbers.

• If your logo is mirrored it would incur 2 mold fees (for example, a mascot that needs to be looking forward on either side of the helmet).

• We have a minimum order size of 25 per design.

• Our decals need to be placed on a flat surface. The curvature of the helmet is OK, but we do not recommend using them over ridges or areas where there is a distinct edge.

Here! (our Contact Form)

Or Here (Info@RaisedDecals.com)

Or Here (Customer.Service@RaisedDecals.com)

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Basically any of these ways will get you where you need to be. Someone will personally reach out to help coordinate your order or answer your questions. If sending artwork to see if we can use it, feel free to consult our Artwork Requirements page for additional details on these subjects.

First, lets define Pantone. Pantone provides a universal system for communicating specific colors. It helps designers and producers define, communicate and control colors from the design stage to the final product stage. And in basic terms - its a code (ex: 7436 C) assigned to a color. And codes exist for thousands of colors. We use these codes to communicate to production, who mixes and makes the product to your color. Please note that based on the nature of our material used to make our 3D products, that settling and slight variations in color can occur. This is normal for this material.

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To ensure a good match of your decals/custom products to your logo, please provide your Pantone colors to us. The best way to get your Pantone colors? Ask someone else! Unless this is a brand new design, someone else has likely created your products in the past and has this information. Colleges/universities - inquire with your marketing department. High schools - ask your administration.

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Other ways to determine your Pantone colors - there are tools to help with this. While there are some free phone apps, they aren't the greatest and this isn't the right forum to write a blogger review of them. For online resources, check out https://www.pantone.com/color-finder#/convert?pantoneBook=all or https://codebeautify.org/rgb-to-pantone-converter and plug in your RGB (red/green/blue) numbers from a picture you have of your design.

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Otherwise, our process is to convert the RGB from the digital file or picture you provided and include the Pantone color matches on your invoice along with other spec's for your approval. However, image quality and lighting can affect this, which is why we encourage obtaining and providing this information to us directly.

NOTE: Do not pay the invoice if one of the spec's is wrong. Once it's paid, your order gets placed on the production schedule.

Yes we do! On orders shipping to Canada or Mexico there is an additional $10 charge on your order. Any additional import charges or dues will need to be paid by the customer. You will be notified by the shipping carrier of what, if any, these charges are.

We make an actual metal mold of your specific design in the size you would like it. Therefore a separate mold is required for each product we are producing for you. We then keep molds on file for 4 years, and any reorders made in that time period will not incur a mold fee. We do not charge any other set-up fees for your order. When reordering using an existing mold, the colors can be changed to whatever you would like, but the design/size cannot change.

Unfortunately, we’ve moved to a process where pre-payment is required for artwork. 3D renderings require considerable time by a graphic designer to produce. This is a significant cost to incur for customers who do not ultimately place an order. If we do not create an acceptable 3D rendering or if approval of artwork is not provided by the customer, the payment will be fully refunded in a timely manner.

As with everything else, inflation has significantly impacted our business. We have not increased our prices in an effort to make our products as affordable as possible to our customers. But with this, we need to have efficient operations. We have chosen to focus on paying customers and provide them with the best service possible at the best price possible. We thank you for your understanding.

Please note: It is customary for other print shops to charge for custom artwork similar to what we do. It is not a widespread free service. Artwork fee’s are different and separate from mold fees, as molds are used to produce your actual product and are cast based on their associated 3D renderings.

We require a $40 non-refundable deposit on artwork being produced without full payment. If/when an order is placed, the deposit amount will be applied to your order.

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Only if you prefer not to pay the full invoice up front. Paying in full skips the deposit.

What you’re getting

• We use your exact logo (no reinterpretation) and apply a 3D bevel/extrude for a realistic, “popped-out” look.

• Colors, proportions, and brand elements remain your original logo—we’re adding depth, not changing the design.

Revisions

• Unlimited changes within scope.

Industry norm & why there’s a design credit

• 3D rendering for production is specialized pre-press work. In our industry, this is not commonly free.

• The $40 is a design credit that covers this setup time and is applied to your order when you proceed.

If you don’t proceed

• Your payment is refunded minus the $40 design credit for the rendering work completed.

Separate from mold fees

• Mold fees cover manufacturing tooling made from your approved 3D art and are separate from the design credit.

We provide free samples of previously made designs. Just send us your address and we would be happy to mail you out some. Also provide the logo you are looking to make and we can try to find something similar to show you. Please note that since samples are free, they ship USPS First Class (aka snail mail). Please consider this when planning your order, as if waiting to see samples, it can delay your ordering timeline.

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We also provide a free 3D rendering of your design with your order and allow unlimited changes. However, we do not prototype. We will not create a free sample of your exact design, as this would incur the full mold fee and additional expenses associated with all orders.

Absolutely not! Our helmet decals are NOT glue-ons. We've invested significant time and money in developing our product with the best adhesive available for the 3D material. Simply peel off the backing paper and stick it on. These are professional decals trusted by professional teams, not homemade or requiring super glue.

At RaisedDecals.com, we take pride in being the original innovators of custom 3D batting helmet decals. We were the first to bring this style of product to market, and in doing so, we worked directly with 3M to identify the best-performing adhesive specifically suited to our unique materials and the demands of athletic use.

While we stand firmly behind the quality of our decals, we cannot offer a lifetime guarantee that the decal will adhere permanently to every helmet. There are numerous real-world factors that can impact adhesive performance, including but not limited to:

• Whether the helmet was new or previously used

• If the surface was properly cleaned or prepared prior to application

• The cleanliness and condition of the helmet at the time of application

• How the helmet is stored and handled long term, including exposure to heat, moisture, or impact

These variables are outside our control, and as such, we cannot guarantee indefinite adhesion in all cases.

That said, RaisedDecals.com uses only premium-grade materials and industry-leading adhesive technology to give our customers a superior product. While many competitors have entered the market without the same level of research and development, we remain committed to providing decals that are both visually striking and built to last under normal conditions.

For best results, we strongly recommend:

• Applying decals to new or thoroughly cleaned helmets

• Ensuring surfaces are dry, grease-free, and smooth. We recommend cleaning with rubbing alcohol even on new helmets.

• Pressing firmly and allowing decals to cure for 24 hours before use

• Avoiding high heat or moisture exposure in storage

If you have questions about application best practices or need help troubleshooting an issue, our team is happy to help.

Thank you for trusting RaisedDecals.com – where quality sticks.

We understand how concerning it can be when your tracking shows "Delivered" but you haven’t received your order.

Please note that once a package is marked as delivered by the shipping carrier, it is considered successfully delivered, and RaisedDecals.com is not responsible for lost or stolen items after this point.

If you’re experiencing this issue, we recommend the following steps:

• Verify your shipping address by reviewing your order confirmation or invoice.

• Check around your property, including side doors, porches, or other areas where packages may be left.

• Ask neighbors or household members in case someone else retrieved it.

• Allow 24–48 hours, as packages are occasionally scanned as delivered slightly before actual arrival.

• Contact the shipping carrier directly (USPS, UPS, FedEx, etc.) to inquire or file a claim.

If you still need assistance after taking these steps, feel free to reach out to us at customer.service@raiseddecals.com, and we’ll do our best to help guide you through the next steps or offer support where possible.

At RaisedDecals.com, we’re proud to produce high-quality custom decals using a unique raised material that delivers a bold, three dimensional look. However, due to the nature of the materials and processes we use, there are a few design limitations to keep in mind when placing your order:

🚫 What We Cannot Produce

• Gradients or Fades: Our material does not support gradient or fade effects. Any gradient sections in your design will be converted into solid colors that best represent the intended look.

• Metallic Finishes: At this time, we are unable to produce true metallic finishes such as chrome, glitter, or reflective materials.

  • Silver will be produced as a shade of gray

  • Gold will be produced as a shade of yellow or tan, depending on your design

✅ What We Can Produce

• Bold, solid color designs

• Multi-color designs using matte, opaque colors

• Raised, high-durability decals ideal for sports helmets, equipment, and accessories

We’re happy to help adjust your artwork to fit within these guidelines and ensure your design looks its best when produced. If you have questions about how your design will translate, please contact us at customer.service@raiseddecals.com before placing your order.

Yes, we work with high schools, colleges, and universities across the U.S., and we’re very familiar with the purchasing processes that go along with them. We can assist with formal quotes, new vendor paperwork, W-9 forms, formal bids, bidding portals, and purchase order support.

We also work with many Independent School Districts (ISDs) in Texas and understand the specific requirements they often have.

If you need help getting us set up as a vendor or have forms that need to be completed, just email us at customer.service@raiseddecals.com. We’ll take care of it quickly and do everything we can to make the process smooth and efficient.

Yes! We’re happy to accept purchase orders — but only from schools (including universities) and government agencies such as police, fire departments, and other public organizations.

To make the process easy:

• Please make sure your PO is fully completed and approved — all required sections filled out and an authorization or signature included.

• A screenshot or photo of the approved PO is perfectly fine — we just need a clear copy before we can begin production or confirm your order.

Once we receive your approved PO, we’ll review it, confirm everything looks good, and get started on your order!

Yes, you can divide an order between multiple teams or individuals! This helps streamline group orders and maintain a cohesive look. We offer discounted pricing for larger orders. Note that we have a minimum order quantity of 25 pieces, and full payment is required before production. We can ship to multiple locations if additional shipping fees are covered. For league or group orders, contact us at customer.service@raiseddecals.com, and we'll assist you.

Unfortunately, yes. We've seen competitors—both in the U.S. and overseas (including China)—attempt to copy our website and mislead customers. RaisedDecals.com is the only official and authentic source for our products.

Please be cautious when visiting other websites claiming to sell similar decals. These imitation sites may compromise your personal information, offer poor quality products, provide misleading lead times, or use inconsistent pricing.

We’re a U.S.-based company that values honesty, transparency, and quality. That’s why you’ll always find clear pricing and realistic lead times published right on our website. It may not be the absolute lowest price or the fastest turnaround—but it’s real, and it’s reliable.

At RaisedDecals.com, we say what we mean, and we mean what we say. If you're ever unsure whether you're on the right site, feel free to reach out to us at customer.service@raiseddecals.com.

AI-generated images are often highly detailed, making them challenging to replicate with our methods. Our decals are made using an additive manufacturing process for a raised look. AI designs may need simplification to fit our production capabilities. Fine details, gradients, or textures may not translate well. If you submit an AI-generated design, we'll review it and suggest necessary adjustments. Our goal is to preserve your design's spirit while ensuring quality. For questions or design reviews, contact us at customer.service@raiseddecals.com.

We accept various payment methods including credit cards, debit cards, PayPal, Google Pay, Apple Pay, and Venmo. You can select your preferred payment method during the checkout process. We also accept approved and authorized purchase orders from schools and universities. If you have any questions about payment methods, please contact us at Customer.Service@RaisedDecals.com.

To ensure your 3D decals last long, clean them with a soft, damp cloth. Avoid harsh chemicals or abrasive materials as they may damage the decals. Store unused decals in a cool, dry place away from direct sunlight. If you have any specific care questions, feel free to contact us at Info@RaisedDecals.com.

In general, we do not hold licensing to make copyrighted logos. The customer represents that they are the sole owner of all right, title, and interest in any artwork, designs, or logos furnished to Raised Decals.

Our specialty is baseball and softball, so most orders we produce are for baseball helmet decals 3d, 3d helmet decals baseball, custom baseball helmet stickers, and batting helmet decals for youth, travel, high school, college and professional teams.

We also create custom helmet decals for other sports like softball, football, hockey, and lacrosse. In addition to sports, we can produce high-quality decals for construction helmets and hard hats, giving job sites and safety programs a clean, professional, branded look. If it’s a smooth helmet shell and you want your logo on it, we can probably decal it.